About Me
I'm Mollie Love, and I'm a Media & Communications graduate from Birmingham City University. During university, I specialised in New Media technologies, including web development and graphic design, as well as taking a theoretical interest in gender and sexuality.
I currently work full-time for TicketSellers based in the Jewellery Quarter, Birmingham, as their Social Media & Marketing Manager. Alongside this role, I provide onsite support for large and small scale festivals.,
I currently work full-time for TicketSellers based in the Jewellery Quarter, Birmingham, as their Social Media & Marketing Manager. Alongside this role, I provide onsite support for large and small scale festivals.,
Professional Experience
Social Media & Marketing Manager at TicketSellers, Birmingham (October 2020 - Present).
Update the company website and social media pages daily.
Writing of copy in line with the established tone of either the company at large or the voice for differing clients.
Interviewing of industry professionals to feature as guest bloggers.
Design and development of new company website, as well as writing of press releases for media publications.
Monitoring of Google Analytics to view monthly comparison of website traffics.
Keyword reporting to coincide with SEO content.
Pro-actively working to company-wide and department-wide goals for the growth of the business.
Appropriately dealing with customer service requests made using social media platforms.
Promotion of client events.
Update the company website and social media pages daily.
Writing of copy in line with the established tone of either the company at large or the voice for differing clients.
Interviewing of industry professionals to feature as guest bloggers.
Design and development of new company website, as well as writing of press releases for media publications.
Monitoring of Google Analytics to view monthly comparison of website traffics.
Keyword reporting to coincide with SEO content.
Pro-actively working to company-wide and department-wide goals for the growth of the business.
Appropriately dealing with customer service requests made using social media platforms.
Promotion of client events.
Customer Care Assistant at TicketSellers, Birmingham (April 2019 - September 2020).
Handling social media direct messages, the website’s live chat feature and any email correspondence from customers.
Assisting with the management of the company social media, including creation of captions to coincide with promotional content published on Instagram.
Generating of product descriptions inline with the brand’s tone of voice.
Administrative duties within the office, including the setting up of organizational system for any returns to highlight any repeating issues with certain products or styles.
Managing difficult conversations with customers.
Processing and quality control of any returned items.
Handling social media direct messages, the website’s live chat feature and any email correspondence from customers.
Assisting with the management of the company social media, including creation of captions to coincide with promotional content published on Instagram.
Generating of product descriptions inline with the brand’s tone of voice.
Administrative duties within the office, including the setting up of organizational system for any returns to highlight any repeating issues with certain products or styles.
Managing difficult conversations with customers.
Processing and quality control of any returned items.
Design Assistant at BW Signs, (April 2017 - May 2018)
Use of Adobe Creative Suite to design and create signs and prints for clients. Assisting director with implementing vinyl graphics and other signs Printing of clothing for clients including local sports teams. Liaising with clients to ensure all designs were correct and any edits were made coherently
Use of Adobe Creative Suite to design and create signs and prints for clients. Assisting director with implementing vinyl graphics and other signs Printing of clothing for clients including local sports teams. Liaising with clients to ensure all designs were correct and any edits were made coherently
Education
Birmingham City University
BA (Hons) Media & Communication, First Class
BA (Hons) Media & Communication, First Class
The John Bentley School
A Level Media: C
A Level English: B
A Level Sociology: B
GCSE's: 9 A*-C's
A Level Media: C
A Level English: B
A Level Sociology: B
GCSE's: 9 A*-C's
Volunteering
The Guide Dogs for the Blind Association, Birmingham.
During my first year of university, I volunteered as a media assistant for the Guide Dog's for the Blind charity. Although a limited experience, This mainly consisted of researching and writing press releases and researching ways to improve traffic to our social media channels (outside of cute dog pictures!).
During my first year of university, I volunteered as a media assistant for the Guide Dog's for the Blind charity. Although a limited experience, This mainly consisted of researching and writing press releases and researching ways to improve traffic to our social media channels (outside of cute dog pictures!).